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Health & Safety

Clean Promise

As the world adjusts to new travel norms and expectations, we’ve enhanced the experience for you – our hotel guests – by redefining cleanliness and supporting wellbeing throughout your stay. These strengthened procedures are designed to give you greater confidence and hotel teams the protection needed. We have our commitment to cleanliness by:

• Implementing a global IHG Clean Promise with enhanced protocols

• Using new science-led protocols and service measures by enhancing the IHG Way of Clean

• Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey

IHG Way of Clean

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services.

This program has expanded to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world.

Evolved Procedures

IHG Way of Clean already included deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:

Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, sanitized key-cards, paperless check-out.

Guest Room:  Reduction of in-room furnishings/high-touch items, new laundry protocols.

Public Spaces and Facilities:  Additional deep cleaning of high touch surfaces, social distancing signage, and best practices, fitness centers and lounges.

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